Where is my order?

Need to check your order status, track a shipment, or look up past purchases? You can do it all in one place—right from our Customer Portal

Once you're signed in, you’ll be able to:

• View the current status of your order and track shipments in real time
• Request an update on your order. 
• Modify or cancel your order (if eligible)
• Start a return
• Report a defective product
• Report a lost or damaged package
• Access your full order history
• Print receipts or invoices

Step-by-step: How to check your order status

1. Log into your account at https://orders.extremeterrain.com

   

   2. Once signed in, you’ll land on your Orders History Dashboard. Here, you’ll see all current and past orders.

3. Select an order to view detailed information including:
   • Estimated delivery date
   • Shipment tracking
   • Items included
   • Order status (e.g., Processing, Shipped, Delivered)

If your estimated ship date is a date in the past, and you have not seen any movement on your order, you can request an update by clicking 'Request an Update'.