A Guide to Customer Portal Order Statuses

Understanding your order status can help you track your purchase and return activity with confidence. Below is a breakdown of common order statuses you may see in your Customer Portal. 

Order Tracker Statuses Explained:

Order Placed

We’ve received your order, but it has not yet been sent to our warehouse for processing.

Shipped

Your order has been shipped! Our tracker will provide you with the date your order shipped. You should receive tracking information shortly if you haven't already.

Arrives By

The date your order is expected to arrive to your shipping address. 

Delivered

Your order has been delivered to your shipping address.  

More statuses Explained: 

Backordered

The item you ordered is currently out of stock and on backorder. It will ship as soon as inventory becomes available.

Processing Order

This status can mean a few different things. Your order may be getting prepped for shipment at our warehouse, or it could be shipping directly from one of our vendors and we are awaiting tracking confirmation from them.

Some of our items ship directly from the vendors we partner with. On occasion, there may be a slight delay with the items leaving their warehouse or for tracking information to update.

If your order has been in processing status for more than 7 days and you haven’t received a shipping update, feel free to reach out to our Customer Support Team and we’ll be happy to check on it for you.

Pending Return – RMA XXXXXX Created on XX/XX

A return has been initiated for this item. The Return Merchandise Authorization (RMA) number and creation date will be noted.

Awaiting Shipment Due to a Pending Return – RMA

This item is a replacement or exchange for an existing return. We’re waiting for the return to be shipped before we are able to ship the new one.

Pending Return Request – Photos Needed

A return has been requested, but we’re waiting on photos to complete the approval process.

Canceled

This item has been canceled and will not be shipped or processed further.

Return – RMA XXXXXX Received on XX/XX

We’ve received your returned item at our warehouse. The RMA number and date received will be listed.