Some items sold by ExtremeTerrain are shipped by LTL freight carriers. Please read below to understand more about how the freight shipping process works.
Receiving Your Shipment:
- It is the customer's responsibility to schedule and accept delivery in a timely manner.
- If there are delays in delivery as a result of your inability to accept the package, any storage fees are your responsibility.
- Shipments should ONLY be refused if there is physical damage.
Inspecting Your Shipment:
- If your shipment does not include all of the items you expected, please contact us immediately.
- Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
Concealed Damage:
- Should you discover damage to your item which was concealed at the time of delivery you can contact us.
- Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.
Additional Fees:
- ExtremeTerrain may have included a handling fee with the purchase of your order to cover the cost of shipping the item to you based on the address you specified during checkout. This fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:
- Storage before Delivery
- Inside or Limited Access Delivery
- Redelivery due to a Missed Appointment
- Address Corrections
Final Notes:
- Freight items are not returnable once shipped.
- If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at our discretion.
- Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage or loss from the shipper as well as ExtremeTerrain.com